Shipping and return policies for Jazzman Holy Grail Series

Shipping Info
We try to ship the same day, Monday – Friday, if we receive your order up to 4pm. Please note that during busy times or holidays it might take a little longer.

UK: we always use 1st class post and delivery normally takes 1-2 working days .
Europe: regular airmail takes 3-5 working days.
Rest of the world: regular airmail takes 4-9 working days.

The time that your order takes to arrive depends on your distance from the UK, and on the efficiency of your local postal service. Depending on factors beyond our control (for example local delivery problems, and customs inspections/delays) postage times can sometimes take longer.

Registered post is £5 extra and will be applied to all purchases over £50 value. This is to protect us both from loss, damage or post office mishandling. If you would like to add this service for orders below £50 value please get in touch.

Please note we cannot be held responsible for loss or damage of items in the post that are not insured. Despite what you may hear, the worldwide postal service is very efficient. In our case, we send hundreds of packages every week, and 99.9% of them arrive safely without any problem.
Return Policy
Wherever possible we provide accurate descriptions of records and also post soundclips and pictures. On that basis all sales are final.

We will replace any faulty item free of charge, although we cannot refund your return postage costs. Please contact us first via email if you have a problem. Either a replacement non-faulty copy of the same product, store credit or refund will be given.